35 Great Holiday Parks
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Your Questions Answered

 
 
 
 

About our Holidays

Is linen included in my holiday price?Can we book a holiday if we are 21 years of age or under?Do I have to stay with my children in the children's clubs?Can I take my pet on holiday?What are FunWorks Passes?Can I take my touring caravan or tent on holiday?Can I extend my holiday?Do you offer holiday insurance or cancellation cover?Will I get my Freedom Trail discount online?Will there be entertainment during off-peak dates?
 
 

Booking a Holiday Online

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Is it safe to pay for my holiday online?I have not received my confirmationCan I use my Tesco Clubcard Vouchers to pay for a holiday online?How do I make changes to my booking?Can I book more than 1 accommodation online?How can I change my details held in My Account?How can I pay for my holiday?What credit cards can I use to pay online?Why doesn’t the holiday I requested appear?Will I receive a confirmation by the post?How can I find your best offers?
 
 

About our Holidays Parks

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How can I find out more information about the Park?What entertainment is on the Park during my holiday?Where can I get a map of the Park?Can I contact the Park directly?Can I book a seasonal pitch?Can we buy day passes?Can you help me choose my Park?Do the Parks have crèche facilities?How do we get to the Park?Is there a cash-point on the Park?What can I hire from the Park?
 
 

About our Accommodation

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Can I request to be allocated a specific area of the Park?What are the accommodation check-in times?How can I book an accommodation for guests with disabilities?Where can I park my car at the Park?Will there be heating in the accommodation?What do i need to bring on our holiday?There are 9 of us travelling. What accommodation do we need?Which Parks have super tents/ready erected tents?Will I be next to my friends or relatives?What time do I have to leave the Park?
 
 

General

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Sun HolidaysWhere can I find out about Jobs at Haven?When are the Bank Holidays & School Holidays in 2008?Where can I buy Rory or Bradley Merchandise?How can I contact you?When are our Parks open?How can I access your sister companies?How can I Buy a caravan?Is this site accessible to everyone?When are the school summer holidays next year?Who is Bourne Leisure?What happens if i arrive after 6pm?What is the Smoking Policy on the Parks?Who do I contact about property I have left on your Park?How can I order a brochure?Can Haven Holidays help our charity?
 
 
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